Job Description
Job Description
ITIL v4 Trainer – Salesforce Service Console
Location: Bangalore
Mode of Delivery: Virtual Instructor-Led Training
Experience: 6–12 Years
Positions: 1
Start Date: Immediate
Role Overview
We are seeking an experienced ITIL v4 Trainer with strong expertise in Salesforce Service Cloud / Service Console to design and deliver a customized, platform-based ITIL v4 training program. The training must be practical, real-world, and mapped directly to service operations executed on Salesforce, not generic ITIL certification coaching.
The role involves delivering high-impact virtual training to a globally distributed audience across multiple geographies and time zones.
Key Responsibilities
- Design and deliver a custom ITIL v4 training curriculum aligned with business service operations
- Develop role-based learning paths for:
- Service Practitioners (Remote, Field, Logistics)
- Service Engineering teams (L2/L3, RCA, Problem Management)
...
ITIL v4 Trainer – Salesforce Service Console
Location: Bangalore
Mode of Delivery: Virtual Instructor-Led Training
Experience: 6–12 Years
Positions: 1
Start Date: Immediate
Role Overview
We are seeking an experienced ITIL v4 Trainer with strong expertise in Salesforce Service Cloud / Service Console to design and deliver a customized, platform-based ITIL v4 training program. The training must be practical, real-world, and mapped directly to service operations executed on Salesforce, not generic ITIL certification coaching.
The role involves delivering high-impact virtual training to a globally distributed audience across multiple geographies and time zones.
Key Responsibilities
- Design and deliver a custom ITIL v4 training curriculum aligned with business service operations
- Develop role-based learning paths for:
- Service Practitioners (Remote, Field, Logistics)
- Service Engineering teams (L2/L3, RCA, Problem Management)
...
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