ITIL/Service Transition Manager – 3+ months – 100% Remote – Start ASAP

Overview

For our international client, we are looking for an experienced ITIL/Service Transition Manager.

You will act as an interface between the project team and the operations team and will ensure a smooth transition to operations.

You will be responsible for ensuring that new solutions, processes and procedures are technically sound, fully documented and seamlessly handed over to the client’s Operations/Support teams.

You are the gatekeeper of production stability.

Responsibilities

• Act as ITIL/Service Transition Manager
• Ensure smooth transition to operations team
• Ensure new solutions, processes and procedures are stable and transitioned to operations/support team
• Operational Readiness: Define and enforce Ready for Production, Handover sign-off and documentation readiness criteria for the project team
• Document and hand over to support team
• Manage ticket triage, prioritization and de...