Job Description

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Job Details

Management — ITO Service Delivery Manager

Location: Pasay

Posted: 2/3/2026 | Job Description | Job ID#: 62779 | Category: Management | Position Type: Full Time | Remaining Positions: 1

Job Responsibilities

  • Act as Single Point of Contact (SPOC) for client(s)
  • Responsible for day to day delivery of Service Desk, Security Administration, Deskside, Tech Staffing and/or BPO services
  • Provide leadership, direction and coach/mentor team
  • Implement, monitor and adhere to Best Practices
  • Implement process improvements
  • Manage to Scope of Work and Change of Scopes
  • Assist with new launches or new business with client(s)
  • Assist with invoicing

Note: The preceding job description is intended to describe the general nature and level of work performed by employees within this clas...

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