ITS Support Eng I (ONS), IT Services

Job Overview

Are you passionate about helping people solve IT problems and love being part of an exciting and innovative environment? Join Amazon IT Services! We’re looking for bright, adaptable, and hardworking applicants to join our IT Services organization as an IT Support Engineer.

Key Job Responsibilities

• Provide comprehensive technical support to Amazon Corporate employees.
• Travel between buildings in the country as required.
• Look for innovative process improvements and participate on teams to implement change.
• Acquire and maintain current knowledge of relevant IT policies to provide technically accurate solutions to users.
• Provide escalation support for customers requiring complex advanced troubleshooting beyond the scope of front-line support.
• Create and update standard operating procedures (SOPs) to improve the team’s knowledge through knowledge management.
• Manage the ticket que...