Job Description

ITS Support Engineer Germany

To provide our workforce in Germany with proper IT advice

Are you a service-minded ITS Support Engineer who thrives on solving technical challenges? Do you feel at home in a hybrid IT environment where cloud and on-premise systems come together? Are you passionate about ticket management, infrastructure support, and creating a true WOW experience for end users? Then you might be the colleague were looking for to join our ITS team in Germany.
 

Objective:

As an ITS Support Engineer, you play a key role in ensuring a stable, secure, and high-performing IT infrastructure within our international organization. You combine technical expertise with a service-oriented mindset and actively contribute to the optimization of our hybrid cloud environment. You are not only a problem solver, but also an ambassador of our ITS mission, vision, and values.


Job description:

  • You handle IT requests and incidents via ServiceDesk+ and ensure fast, sustainable solutions;
  • You configure, maintain, and optimize servers, networks, databases, and hardware;
  • You support M, Azure AD, Intune, and Exchange, and manage user accounts and mobile devices;
  • You streamline repetitive tasks using PowerShell and other scripting tools to improve efficiency;
  • You manage firewalls, VPNs, and IAM, and contribute to audits and compliance with ISO and NIST/CMMC standards;
  • You document processes, share expertise within the team, and actively participate in improvement initiatives.

    • Your talents:

  • You hold a degree in an IT-related field and bring several years of hands-on experience.
  • You are well-versed in M, Exchange Online, Azure AD, Windows Server (), VMware, and VDI. Youre comfortable working with monitoring tools, Intune, ServiceDeskPlus, and scripting languages such as Bicep or ARM. A basic understanding of project management and SDLC is considered an asset.
  • You communicate fluently in both German and English and demonstrate a strong sense of ownership and accountability.
  • You have a sharp analytical mindset and a proactive, customer-focused approach to problem-solving.


    • What's in it for you? :
    As Support Engineer at ITS Germany:

  • An exciting role in a truly international environment;
  • A company car, a competitive salary with extra perks like hospitalization insurance, meal vouchers, flexible working hours, possibility to work from home; bike leasing, an extra day off on your birthday;
  • Loads of learning and development opportunities;
  • A tight-knit team where collaboration isnt just a buzzword.

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