Job Description

A Canadian government agency in Ontario seeks IT Service Management (ITSM) Analysts to support client services and IT operations. The ideal candidate should possess a technical degree and experience in customer service. ITSM Analysts will provide first-line support, participate in incident management, and assist in developing technical documentation. The agency offers flexible work arrangements and values client collaboration. Candidates may qualify for various levels (UNMA-07 to UNMA-09), depending on experience and skills.
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