Job Description
Required Skills & Experience: Strong hands-on experience with ServiceNow modules: ITOM, PI, NowAssist. Experience with BMC Helix, BMC Remedy, and RemedyForce platforms. Proficiency in scripting and workflow automation within ITSM environments. Understanding of ITIL processes and service management best practices. Ability to design scalable and maintainable automation solutions. Excellent communication and stakeholder engagement skills.
Key Responsibilities: Architect and implement automation workflows within ITSM platforms including ServiceNow (SNOW) and BMC Helix. Leverage modules such as ITOM, Performance Insights (PI), and NowAssist to drive service efficiency and reliability. Integrate and automate service management processes across incident, change, problem, and asset management. Collaborate with stakeholders to identify automation opportunities and define technical requirements. Develop and maintain automation scripts and orchestration logic to support self-service and ...
Key Responsibilities: Architect and implement automation workflows within ITSM platforms including ServiceNow (SNOW) and BMC Helix. Leverage modules such as ITOM, Performance Insights (PI), and NowAssist to drive service efficiency and reliability. Integrate and automate service management processes across incident, change, problem, and asset management. Collaborate with stakeholders to identify automation opportunities and define technical requirements. Develop and maintain automation scripts and orchestration logic to support self-service and ...
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