Job Description

A leading tech consultancy in Kuala Lumpur is seeking an IT Service Management Specialist to design and maintain ITSM processes. This role involves configuring ITSM tools, monitoring service performance, and ensuring compliance with SLAs. The ideal candidate will possess a strong understanding of the ITIL framework and have experience with ITSM platforms such as ServiceNow. A bachelor's degree in IT and 3–7 years of relevant experience is required, along with a commitment to driving sustainable innovations through technology.
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