ITSM Engineer

Overview

The TechOps ITSM Engineer will be responsible for the continual improvement, maintenance and administration of the ITSM System (Ivanti Service Manager). Ensuring that the platform remains secure, efficient, and adaptable to evolving business needs. They will be responsible for troubleshooting and resolving issues within the system.

Additionally the role will require administration and development of reports using data from the ITSM system, including the use of data visualization software such as PowerBI.

Key Responsibilities

• Perform daily administration, troubleshooting and resolution of issues arising within the ITSM system.
• Plan and implement upgrades to the ITSM system.
• Design solutions and implement new features within the platform.
• Work on the continuous improvement of the ITSM system based on requirements from the business.
• Drive improvement and efficiency through further automation wi...