ITSM Operations Analyst

ITSM Operations Analyst
Location: Remote (UK)
Permanent

RS Group is seeking an experienced ITSM Operations Analyst to join our Service Operations team on a permanent basis. This role is critical to ensuring the effective delivery of ITIL-aligned service operations across the organisation, providing consistent, high‑quality support for business‑critical systems.

You will play a key role in coordinating and supporting core ITSM processes, acting as a central point of contact and escalation, and helping drive continual improvement across service operations. This is an excellent opportunity for a confident ITSM professional who thrives in a fast‑paced, enterprise environment and enjoys working closely with a wide range of stakeholders.

What you’ll be doing

As an ITSM Operations Analyst, you will be responsible for supporting and coordinating service operations activities, with a strong focus on stability, quality, and contin...