Job Description

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions.

As a Practice Lead, Problem and Knowledge Management, you will lead a team of Problem and Knowledge Managers to deliver continuous business service improvement through measurable results.

What You’ll Do

  • Manage resources across Optus Enterprise to fulfill service and operational agreements.

  • Direct the operational status of Service Management for Enterprise clients.

  • Develop and deploy initiatives to deliver high-quality and consistent service operations across support teams.

  • Lead improvements in Problem and Knowledge Management following established standards.

  • Manage, report, and communicate to senior leadership on the performance of ITSM- Problem & Knowledge processes.

  • Identify and lead automation opportunities internally for ITSM...

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