ITSM Process Owner for Change Management

Tires IT is looking for an experienced Process Owner for Change Management to join our dynamic IT Service Management (ITSM) team. This role will involve working with a diverse group of professionals to implement and continuously improve our ITSM processes in a global environment.

Main Tasks:

• Global process responsibility for Change Management;
• Development of the process strategy and the process roadmap in coordination with the IT service management strategy;
• Creation and maintenance of the respective process documentation; 
• Building and tracking governance and process KPIs;
• Management of internal and external service providers including budget planning;
• Independent implement...