ITSM Process Owner

The ITSM Service Level Agreement (SLA) and Reporting manager is responsible for the requirement gathering, oversight of development, management of communication, maintaining of SLA and reporting definitions and delivery of inputs to Service Governance meetings. This role requires a highly self-motivated independent thinker to look outside the box for answers. The individual will need to work with operational and management teams across Enterprise Technology. This role will require the necessary skills to lead meetings, create presentations, document requirements, manage expectations and deliverables to defined timelines.

The Role

• Drive the delivery of Enterprise Technology reporting and service level agreement requirements
• Drive the development of Service Delivery Dashboards for IT stakeholders to review the effectiveness of defined processes
• Create and maintain the Reporting and Service Level Agreement (SLA) policy manual
• Design, d...