Job Description
ITSM - Service Catalogue & RF Manager
Request Fulfilment and Catalogue Manager - Job Description
Job Summary:
The request fulfillment manager is the owner of the request fulfillment process. He or she is responsible for designing, implementing, monitoring, and improving the request fulfillment process, and ensuring that it aligns with the business needs and the ITIL best practices. The request fulfillment manager also coordinates with other process owners, such as change management, incident management, or problem management, to ensure that the requests are handled efficiently and effectively. The request fulfillment manager should have a strong knowledge of the IT services, the request fulfillment tools, and the performance metrics for request fulfillment.
Key Responsibilities:
Request Fulfilment Manager:
Oversee the end-to-end lifecycle of service requests, ensuring they are logged, categorized, prioritized, and fulfilled efficientl...
Request Fulfilment and Catalogue Manager - Job Description
Job Summary:
The request fulfillment manager is the owner of the request fulfillment process. He or she is responsible for designing, implementing, monitoring, and improving the request fulfillment process, and ensuring that it aligns with the business needs and the ITIL best practices. The request fulfillment manager also coordinates with other process owners, such as change management, incident management, or problem management, to ensure that the requests are handled efficiently and effectively. The request fulfillment manager should have a strong knowledge of the IT services, the request fulfillment tools, and the performance metrics for request fulfillment.
Key Responsibilities:
Request Fulfilment Manager:
Oversee the end-to-end lifecycle of service requests, ensuring they are logged, categorized, prioritized, and fulfilled efficientl...
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