ITSM Specialist

IT Recruiter | Talent Acquisition | Looking for top talent Join the ITSM Platform team supporting one of Europe’s leading consumer electronics retailers, where you will play a key role in the configuration, development, and support of their IT Service Management (ITSM) tool. Operating in a dynamic technical environment, you will collaborate closely with internal stakeholders and third-party vendors to ensure the ITSM platform evolves in line with business needs and delivers high-quality service management across the organization. The person is going to be working with Ivanti Neurons ITSM platform. Main responsibilities: Manage the configuration, maintenance, and basic development of the Ivanti Neurons ITSM platform under guidance Lead the integration of the ITSM tool by performing basic testing and documentation of system interfaces Apply ITSM processes and contribute to following ITIL best practices Act as a support liaison, helping to coordinate with the client and third-party vendor...