Job Description
Role Overview:
Responsible for designing, developing, and implementing IT Service Management (ITSM) solutions, primarily on platforms like Service Now, to enhance IT operations and service delivery.
Location - Mumbai & Gurugram
Working Mode- Hybrid
ITSM Sr. Developer-
Key Responsibilities:
- Develop and customize ITSM modules (Incident, Problem, Change, Service Catalog, CMDB).
- Implement workflows, automation, and integrations with enterprise systems.
- Ensure compliance with ITIL best practices.
- Collaborate with stakeholders to gather requirements and deliver scalable solutions.
- Provide technical leadership, code reviews, and mentoring to junior developers.
- Optimize performance and maintain system stability.
Skills & Experience:
- Strong expertise in Service Now ITSM development.
- Knowledge of ITIL processes and frameworks.
- Experience with Java Script, Glide scripting, APIs, and integrations.
- Hands-on with workflows, business rules, and UI policies.
- 5+ years of ITSM/Service Now development experience.
Budget
Fixed 25 to 27 LPA
Responsible for designing, developing, and implementing IT Service Management (ITSM) solutions, primarily on platforms like Service Now, to enhance IT operations and service delivery.
Location - Mumbai & Gurugram
Working Mode- Hybrid
ITSM Sr. Developer-
Key Responsibilities:
- Develop and customize ITSM modules (Incident, Problem, Change, Service Catalog, CMDB).
- Implement workflows, automation, and integrations with enterprise systems.
- Ensure compliance with ITIL best practices.
- Collaborate with stakeholders to gather requirements and deliver scalable solutions.
- Provide technical leadership, code reviews, and mentoring to junior developers.
- Optimize performance and maintain system stability.
Skills & Experience:
- Strong expertise in Service Now ITSM development.
- Knowledge of ITIL processes and frameworks.
- Experience with Java Script, Glide scripting, APIs, and integrations.
- Hands-on with workflows, business rules, and UI policies.
- 5+ years of ITSM/Service Now development experience.
Budget
Fixed 25 to 27 LPA
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