Job Description

Role Overview:

Responsible for designing, developing, and implementing IT Service Management (ITSM) solutions, primarily on platforms like ServiceNow, to enhance IT operations and service delivery.


Location - Mumbai & Gurugram

Working Mode- Hybrid


ITSM Sr. Developer-

Key Responsibilities:

  • Develop and customize ITSM modules (Incident, Problem, Change, Service Catalog, CMDB).
  • Implement workflows, automation, and integrations with enterprise systems.
  • Ensure compliance with ITIL best practices.
  • Collaborate with stakeholders to gather requirements and deliver scalable solutions.
  • Provide technical leadership, code reviews, and mentoring to junior developers.
  • Optimize performance and maintain system stability.


Skills & Experience:

  • Strong expertise in ServiceNow ITSM development.
  • Knowledge of ITIL processes and frameworks.
  • Experience with JavaScript, Glide scripting, APIs, and integrations.
  • Hands-on with workflows, business rules, and UI policies.
  • 5+ years of ITSM/ServiceNow development experience.


Budget

Fixed 25 to 27 LPA

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