ITSM Sr. Developer

Role Overview:

Responsible for designing, developing, and implementing IT Service Management (ITSM) solutions, primarily on platforms like ServiceNow, to enhance IT operations and service delivery.

Location - Mumbai & Gurugram

Working Mode- Hybrid

ITSM Sr. Developer-

Key Responsibilities:

• Develop and customize ITSM modules (Incident, Problem, Change, Service Catalog, CMDB).
• Implement workflows, automation, and integrations with enterprise systems.
• Ensure compliance with ITIL best practices.
• Collaborate with stakeholders to gather requirements and deliver scalable solutions.
• Provide technical leadership, code reviews, and mentoring to junior developers.
• Optimize performance and maintain system stability.

Skills & Experience:

• Strong expertise in ServiceNow ITSM development.
• Knowledge of ITIL processes and frameworks.
• Experience with JavaScript, Glide scripting, APIs, and integrations.
• Hands-on with workflows, business rules, and UI policies.
• 5+ years of ITSM/ServiceNow development experience.

Budget

Fixed 25 to 27 LPA