ITSM Support Officer Full-time Permanent

The IT Service Management Support Officer role contributes to the day-to-day activities performed by the IT Service Management team in providing a service to stakeholders from Health and Community Services and Canberra Health Services.

The position will be required to engage in continual problem solving, manage issues and have multi-tasking skills, and demonstrate an agile approach to meet the changing needs of clients.

When required, the position will be required to provide support outside of usual business hours for emergency or urgent issues. This will be using either on-call or emergency overtime arrangements.

Under the broad direction of the hub’s Director, you will:

• Provide support to the day-to-day operations of the IT Service Management functions including Change Management, Incident and Problem Management, Service Transition, Knowledge Management and Asset Management.
• Contribute to organisational compliance, performance, ...