ITSM Test Lead

ITSM Test Lead – Canberra, ACT

Our client partner is seeking an experienced ITSM Test Lead to join a high-performing team delivering critical IT Service Management solutions within a secure environment. The successful candidate will lead testing activities, ensure solution quality, and collaborate effectively with cross‑functional teams. This role suits a proactive testing professional with Defence project experience and a strong understanding of ITIL 4 Foundation principles.

Key Responsibilities

• Test Planning & Execution: develop, manage, and execute comprehensive test plans, test cases, and scripts to ensure quality outcomes for ITSM solutions.
• Collaboration: work closely with multidisciplinary teams to identify, prioritise, and manage testing requirements throughout the project lifecycle.
• Issue Resolution: perform root cause analysis, troubleshoot defects, and drive timely resolution to minimise impact on delivery t...