ITSM with SD

Job Description

• System Design / Configuration / Administration: Site and workflow creation, Form Design, business logic /workflow, user training, user / role / group provisioning and maintenance, backup, restore, issue resolution, and managing system configuration
• Quality assurance testing and user acceptance testing
• Review exception reports from interface feeds (people data)
• Create / Modify Service Management reports
• Perform system Health Check activities
• Interface with ITSM vendor on system upgrades, vulnerabilities and/or emergency changes
• Manages and resolves incidents against ITSM applications
• Performs routine maintenance to include performance monitoring and error identification/remediation
• Contributes to the planning and execution of the ITSM instance upgrade
• Manages Instance Security; including, user and group Access Control Lists
• Continually learn and obtai...