ITvedant - Associate Admission Manager

Position: Associate Admission Manager

Location: Thane, Mumbai

Department: Admissions / Inside Sales

Working days: 6 days WFO

About the Company: 
ITvedant is India's one of the most recommended IT training Institutes. We have experience of over 13+ years in IT training with quality education and also provide placement assistance to our students.
We have trained about 40,000+ students and have tie-ups with 5000+ companies. we have branches all over India and a team of experienced Full-Time corporate trainers. Kick start your career with us and we will help you in decoding your dreams towards a better future.

Key Responsibilities

1. Team Management & Performance:

● Lead, guide, and motivate a team of telecallers to achieve daily, weekly, and monthly admission targets.

● Monitor team performance, call quality, and conversions; provide regular feedback and coaching.

● Conduct training sessions to enhance communication, counselling, and sales skills of the team.

2. Lead Management & Conversion:

● Oversee the handling of leads generated through various sources (digital, branch, walk-ins, referrals, etc.).

● Ensure timely follow-up and effective counselling to convert inquiries into enrollments.

● Track daily lead status, monitor CRM updates, and ensure adherence to calling protocols.

3. Admission Counselling Support:

● Ensure the telecalling team provides accurate information about courses, eligibility, and admission

procedures.

● Maintain a student-first approach while resolving queries and building trust with prospective students.

4. Coordination with Sales & Branch Teams:

● Collaborate with the admission counsellors, sales, and marketing teams to align communication and outreach.

● Coordinate with branch teams for updates on enrollments, events, and admission drives.

5. Reporting & Analysis:

● Prepare daily and weekly reports on team performance, call metrics, and conversion ratios.

● Analyze data to identify areas of improvement and implement corrective actions.

6. Process Improvement:

● Suggest and implement strategies to enhance calling efficiency and lead conversion.

● Maintain discipline and adherence to organizational policies and targets.

Qualifications & Skills

● Graduate in any discipline (Preferred: Sales, Marketing, or Education Management).

● 2–5 years of experience in managing telecaller or telesales teams, preferably in the education or training sector.

● Strong communication, leadership, and people management skills.

● Proficiency in CRM tools and MS Excel for reporting.

● Target-driven with the ability to handle pressure and motivate a team.

● South Language Speaking

Additional Requirements

● Should be open to working from the Thane Head Office.

● Ability to work in a fast-paced, goal-oriented environment.