Job Description
The IVR Application Architect is a senior technical authority responsible for defining, owning, and evolving the architecture of IVR applications supporting large-scale voice contact center environments. The role ensures that IVR solutions are scalable, resilient, secure, and aligned with long-term business and technical strategy.
Working closely with Product Owners, Project Managers, IVR Engineers, and cross-functional teams, the Architect translates business goals and non-functional requirements into clear architectural direction. This role shapes how IVR platforms are structured, integrated, and optimized, with a direct impact on customer experience, system reliability, and delivery consistency.
Architect remains technically deep and engaged, validating implementations through design reviews, architectural guidance, and selective hands-on involvement when required.
Responsibilities:
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