Job Description
Be a part of Stefanini
At Stefanini we are more than 30,000 geniuses, connected from more than 40 countries, we co-create a better future.
Apply IVR ENGINEER – NICE CXone & Java
Requirements
Bachelor's degree in Systems Engineering, Computer Science, Electronic Engineering, or related fields.
Desirable certifications in Java, software development, or NICE CXone.
Strong experience creating and maintaining scripts in NICE CXone Studio (IVR, routing logic, call flows).
Solid knowledge of ACD, IVR, skill-based routing, and omnichannel workflows.
Experience integrating CXone with backend systems through REST APIs, event flows, and data actions.
Familiarity with Contact Center modules such as WFM, QM, call recording, and reporting.
Ability to diagnose and troubleshoot platform issues using logs, monitoring tools, and call tracing utilities.
Advanced proficiency in Java with strong OOP and clean code principles.
Experience developing RESTful microservices u...
At Stefanini we are more than 30,000 geniuses, connected from more than 40 countries, we co-create a better future.
Apply IVR ENGINEER – NICE CXone & Java
Requirements
Bachelor's degree in Systems Engineering, Computer Science, Electronic Engineering, or related fields.
Desirable certifications in Java, software development, or NICE CXone.
Strong experience creating and maintaining scripts in NICE CXone Studio (IVR, routing logic, call flows).
Solid knowledge of ACD, IVR, skill-based routing, and omnichannel workflows.
Experience integrating CXone with backend systems through REST APIs, event flows, and data actions.
Familiarity with Contact Center modules such as WFM, QM, call recording, and reporting.
Ability to diagnose and troubleshoot platform issues using logs, monitoring tools, and call tracing utilities.
Advanced proficiency in Java with strong OOP and clean code principles.
Experience developing RESTful microservices u...
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