Janitorial Manager - Baton Rouge

Overview

For years, ServiceMaster Clean has been committed to more than just delivering exceptional cleaning services — we’ve been dedicated to empowering people to achieve success. By providing the tools, training, and support you need to grow, we help increase your productivity, boost your earnings, and strengthen your dignity, self-respect, and sense of worth.

Job Skills / Requirements

ServiceMaster is now hiring Janitorial Managers with strong organizational and communication skills.

REPORTS TO: GENERAL MANAGER 

OBJECTIVE: Manage the ServiceMaster housekeeping and floor maintenance program within all assigned accounts to consistently exceed customers' expectations. Actively pursue excellence in customer satisfaction and people development. 

RESPONSIBILITIES: 

1. SUPERVISION


2. CUSTOMER SERVICE 

3. ADMINISTRATION 



STANDARDS OF PERFORMANCE:
The Manager has performed satisfactorily when: 
1. Employee orientation sheet completed within one month of hiring. 
2. Account inspection sheet completed daily to % minimum target. 
3. WEEKLY AUDITS to be completed daily to % minimum of target.
4. ALL AUDITS (manager end independent) to be reviewed with crew within one week, depending on urgency. 
5. Cleaning and disposing supplies and equipment are kept at acceptable limits in % of accounts.
6. ServiceMaster uniform to be neatly worn by clean, well-groomed manager and all crews.
7. A concern is demonstrated for quality work and customer satisfaction both in word and deed, especially through effective response to high risk accounts.
8. Feedback on customer complaints and requests is given to Office manager by 9: the following morning.
9. Effective Communication (a) Maintain active log books in each account. (b) Respond to business hour pages within minutes.
. Floor maintenance schedules are to be reviewed weekly and quality evaluated with each account visit and corrected as required. 
. Participate % in weekly accountability meetings.
. Participate in all company social functions. 
. Participate in 8 hours of training yearly. 
. Participate in meetings and implement agreed plan of action.
Note: Some businesses title this a branch manager position which covers and reduces some clerical or auditor responsibilities.

 They would have extra responsibilities such as: 
 1. Perform all customer contacts 
 2. Return to the building that night to follow-up on inspections 
 3. Add on sales 
 4. Schedule all floor & project work
 5. Confirm % employee attendance each night
 6. Organize the structure, staffing and compensation of supervisors and floor crew 
 7. Maintain labor budgets 
 8. Review and authorize time cards
 9. Selling, shipping and inventory of paper sales 
 . Charting and honoring employee birthdays

Additional Information / Benefits

Minimum Age + years old EEO/M/F/D/V Drug Free Workplace

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays