Java Developer - L3 Application Support

Hybrid - Muntinlupa 3-5 Yrs Exp Bachelor Full-time

Job Description

• Handles escalated incidents from L2 support, performing in-depth analysis and determining root causes.
• Coordinates with supervisors and business users, especially during high-priority (P1) incidents, and ensures timely workarounds or fixes.
• Updates knowledge base and maintains direct communication with end users as needed.
• Identifies and analyzes recurring issues, prepares root cause documentation, and implements corrective/preventive actions.
• Ensures fixes address the actual root cause and do not introduce new issues.
• Communicates outcomes to the Problem Manager and immediate supervisors.

Change Management

• Assesses incident-related change needs and evaluates feasibility and compatibility of proposed changes.
• Coordinates with users to clarify requirements and converts them into technical specificatio...