Java Full stack Developer - Production Support

Cognizant

📍 Toronto, Vancouver, Calgary, Montreal (Administrative Region), Montreal, Ottawa, Edmonton, Mississauga, Quebec, Alberta, Ontario, Metro Vancouver Regional District, Alberta, Quebec, Montreal (administrative region), Ontario, Division No. 11, Peel Region, Capitale-Nationale, Canada

Full-time IT & Technology Posted February 08, 2026

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Job Description

Senior Support Analyst - Incident Manager (Remote) Join to apply for the Senior Support Analyst – Incident Manager (Remote)  role at Cognizant . 
As a Senior Support Analyst – Managed Services you will be the primary point of contact for all domain-related queries and issues, working collaboratively with management, team members and the client within a Managed Services environment. You act as the bridge between Level 1/2 support teams and core engineering/development teams, ensuring system stability, rapid incident resolution and continuous operational improvement for the Digital Commerce platform. 
Location Remote 
Responsibilities High-Severity Incident Command: Lead technical troubleshooting for P1/P2 incidents and be the go-to person when the site goes down or checkout fails. 
Root Cause Analysis (RCA): Conduct deep-dive investigations into recurring issues. 
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Job Details

Location

Toronto, Vancouver, Calgary, Montreal (Administrative Region), Montreal, Ottawa, Edmonton, Mississauga, Quebec, Alberta, Ontario, Metro Vancouver Regional District, Alberta, Quebec, Montreal (administrative region), Ontario, Division No. 11, Peel Region, Capitale-Nationale, Canada

Job Type

Full-time