Java Production Support

Qualification Summary (Formatted):

• Support production activities and major events by providing validation, tokens, and necessary data.
• Troubleshoot service issues using Splunk logs, Dynatrace (DT) alerts, Unix logs via PuTTY, database queries, and mainframe logs.
• Provide weekly support as per scheduled releases and team needs.
• Attend weekly release meetings to identify and mitigate potential risks with technology stakeholders.
• Monitor applications using Elasticsearch, Kibana, Splunk, and Grafana.
• Develop and maintain scripts/tools for automated build, testing, and deployment.
• Handle Sev 1/Sev 2 tickets to minimize user impact.
• Use internal dashboards to monitor application health regularly.
• Resolve Kafka consumer event delays and reprocess events.
• Coordinate with AD teams to address application service issues.
• Manage failed jobs with upstream/downstream teams.
• Handle ad hoc requests for production DB access, validation, and ADFS tokens.
• Provide weekend support based on release size and team role.
• Build, deploy, and support Java/J2EE applications in private/public cloud.
• Deploy apps using WebLogic, WebSphere, and Apache Tomcat servers.
• Maintain SLA & Incident Management via Remedy with improved scalability and performance.