Java Spring Boot Support: Application Support

Job Description:

Location: Guadalajara, (Relocation will works)

5 days onsite in a week

Mode: Onsite

communication Level in English: Advance/C1/B2/Professional

Java/Spring Boot Application Support (L2/L3 – Production Support)

Role Summary:

We are seeking an experienced application support engineer with strong Java and Spring Boot production support experience (L2/L3) and working knowledge of Angular and SQL. The role focuses on incident handling, root cause analysis, vendor coordination and ensuring application stability in a 24*7 support environment by coordinating with Onshore/Offshore teams.

Key Responsibilities:

• Handle L2/L3 production incident, service requests and problem tickets, On call support
• Ensure adherence to SLAs and timely resolution
• Perform in-depth troubleshooting of application issues using logs, database, and monitoring tools
• Conduct RCA and provide detailed analysis and...