Jira Admin

Geidea established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation.

Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market

Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.

Our technology mirrors our people - Smart, Innovative & Forward Thinking

To maintain a competitive advantage as we grow, we are currently looking for a new "Senior Technical Operations"

Job purpose:

The Senior Technical Operations professional ensures the stability, performance, and optimization of technical systems. They lead troubleshooting efforts, resolve complex issues, and collaborate with cross-functional teams to enhance system efficiency and reliability. This role plays a key part in supporting business operations during critical events and outages.

Responsibilities:

• Take ownership of high-priority technical incidents, ensuring timely resolution while minimizing system downtime and impact on business operations. Make decisions on escalation to relevant teams if necessary.
• Lead investigations into recurring technical issues, perform detailed root cause analysis, and implement permanent solutions to prevent future occurrences. Own the decision-making process for corrective actions.
• Oversee the monitoring and optimization of system performance, making decisions on necessary improvements to enhance efficiency, scalability, and reliability.
• Act as a key liaison between different teams (Development, IT, Support) to align on operational objectives, ensure smooth communication, and drive technical solutions for complex issues.
• Identify opportunities for process improvements within technical operations, implementing best practices, and driving continuous improvement across systems and workflows. Own the decisions on process changes and their implementation.
• Take charge during system outages or critical events, making swift decisions to mitigate impact and restore service as quickly as possible. Ensure post-incident analysis and follow-up actions are completed.
• Own the creation and maintenance of technical documentation, ensuring that solutions, troubleshooting steps, and best practices are shared across teams to enhance operational efficiency and team knowledge.

Qualifications:

• Must have technical/professional qualifications:
• 3-5 years of experience
• Bachelor computer science or equivalent
• .NET: Proficient in using the .NET framework for troubleshooting and supporting related applications. OR Java: Knowledge of Java for debugging, issue resolution, and ensuring smooth operations across systems.
• Microservices Architecture: Strong understanding of microservices architecture for system design, troubleshooting, and ensuring scalability and resilience.
• MS SQL Server: In-depth experience with MS SQL Server, including database troubleshooting, performance tuning, and query optimization.
• Postman / API Execution: Proficient in using Postman for testing and executing APIs, ensuring reliable communication and functionality across services.
• Debugging Code: Skilled in identifying, diagnosing, and resolving code issues to ensure smooth system operations and reduce downtime.
• Conducting investigations and troubleshooting technical issues
• Administer Jira Data Center - Manage clustering, upgrades, re-indexing, and ensure platform stability and performance.
• Configure & Govern Workflows - Design and maintain ITSM-aligned workflows, screens, and permissions across projects.
• Automation Development - Build and maintain Script Runner scripts, post-functions, validators, and automation rules to streamline processes.
• User & Project Support - Handle advanced Jira configurations, troubleshoot issues, and support project teams with custom requirements.
• Reporting & Continuous Improvement - Create dashboards, reports, and implement improvements to enhance efficiency and usability.

Our values guide how we think and act - They describe what we care about the most

C ustomer first - It's embedded in our design thinking and customer service approach

O pen - Openness allows us to constantly improve and evolve

R eal - No jargon and no excuses!

B old - Constantly challenging ourselves and our way of thinking.

R esilient - If we fail, we bounce back stronger than before.

C ollaborative - We know that we can achieve a lot more as a team.

We are changing lives by constantly striving for a better solution.