Job Description

Company Description

Founded in 2003, Computer Power Group (CPG) has grown from a startup to a $10+ million Information Technology Services Company. Our core values revolve around integrity, fair play, and efficiency, operating under the philosophy that every second counts. CPG specializes in delivering high-value and cost-effective IT solutions to help customers enhance their return on investment and competitive edge. Our success is measured by the tangible value we bring to our clients through innovative people, products, and processes.

Role Description

This is a full-time on-site role for a Jira ITSM Developer, based in India. The Jira ITSM Developer will be responsible for designing, developing, and implementing Jira-based IT Service Management (ITSM) solutions. Daily tasks include customizing Jira workflows, configuring project structures, integrating automation tools, and providing technical guidance to optimize system performance. Collaboration with cross-functional teams to address ITSM needs and ensure seamless operations is a key aspect of the role.

Qualifications
  • Experience with Jira, ITSM processes, and creating customized workflows
  • Proficiency in system configuration, integration, and automation of tools
  • Skills in troubleshooting, debugging, and resolving technical issues
  • Familiarity with scripting languages and API integration
  • Strong analytical and problem-solving abilities
  • Proven ability to collaborate and communicate effectively in cross-functional teams
  • Bachelor’s degree in Computer Science, Information Technology, or a related field
  • Understanding of ITIL framework and best practices is a plus
  • Experience with Agile methodology is preferred

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