J&J Learn GSC Learning Admin ASPAC

The Global Learning Helpdesk is mainly responsible for providing initial responses and immediate resolutions that require basic transactional processes within the Learning Management System (LMS). This includes providing guidance and support in managing queries related to training removals and archiving processes, managing requests for absent tagging and due date modifications, adding/removing test attempts, create standard user group, create course material, reporting, provide consultation support within the given scope, sending out invitation and communication emails to target audiences and continuously document and update processes as needed.

They are responsible for responding to end user and admin queries or requests via case management tool (CMT); they are also expected to effectively understand and convincingly communicate information in English by statement, suggestion, gesture, appearance, verbal or written to gain agreement on system limitations, functionality op...