Job Description

About the Role

:
  • The JM Supervisor is responsible for managing a team of technicians and delivering quality Termite services, optimising material consumption and service excellence through them. The incumbent will report to the OM / AOM/ Sr OE and will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

    • Job Responsibilities:

  • Manage a team of technicians and deliver Service Excellence through a team.
  • Ensure contractual obligations to our customers are met; ensuring consistently high standards of workmanship are delivered.
  • Supervision of Termite jobs, SMEs jobs in absence of TSPO jobs, and supporting Solo Technicians if required (Should not be utilised for Office work)
  • Issue of materials, chemical, Fuel and monitoring & optimising consumption.
  • Verify physical stock and ensure the same is matching with NAV once in 15 days.
  • Prepare Bags and Materials for technicians one day in advance for next day's schedule, by taking the next day schedule from Planner daily @ 3 pm
  • Allocate technician for daily deployment in coordination with SPs as per OTOZ
  • Expected reduction in material consumption at site and in route to optimum utilisation of resources
  • Inform BM/OM for non moving material each month. Monitor material expiry dates and inform OM/BM min 3-4 months in advance.
  • Update OE on surplus stock / near to expiry & Prepare indents
  • Physical stock taking at branch and at customer sites
  • Ensure store remains clean and in neat condition
  • PPE distribution check and issue
  • Check service quality when on supervision & surprise visits
  • Supervise termite jobs and optimise ToS for termite jobs
  • Improve quality of Termite jobs to reduce complaints
  • Encourage more technicians to submit leads

    • Key Result Areas:

  • Control & reduction in material cost
  • Effective utilisation of Squad and Improve Termite ToS
  • TSPO- Complaint reduction
  • Increase in nos. of Technicians submitting leads
  • Streamline PPEs usages and stores material issue & receipt

    • Requirements

    Competencies (Skills essential to the role):

  • Proven for his skills in various PMS
  • SCP operating knowledge
  • Assertive, Self Confident and Team player
  • Positive Attitude
  • Takes pride in their work
  • Ability to work Independently
  • Leadership skills for getting work done, persuasive
  • Well Groomed

    • Educational Qualification / Other Requirement:

  • Minimum 10th pass (preferred 10+2), can read & write in local language (English preferred)
  • Successfully completed L1 Training Program (L2 Preferred)
  • Preferably possess two wheeler with valid driving license
  • Working knowledge of computers will be an added advantage

    • Benefits

    What can you expect from RPCI?

  • Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
  • Safety
  • Integrity
  • Innovation
  • Learning & Development
  • Open & Transparent
  • Performance Orientation

    • DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

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