Job Posting Title Customer Success Engineer (Tier 1)

About Us

Location - Clark Freeport Zone, Pampanga, Philippines

Department - Customer

Function - Customer Support

Working Pattern - Hybrid

Benefits -Benefits at Ideagen

Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out

We’re looking for a Customer Success Engineer (Tier 1) to be the first point of contact for our customers. In this role, you’ll provide quick, effective support to help customers get the most out of our products. You’ll troubleshoot basic technical issues, respond to support tickets, and guide customers through solutions that enhance their experience and success.

Responsibilities

• First Point of Contact: Addressing customer inquiries and issues, providing initial troubleshooting.
• Ticket Management: Logging and tracking customer iss...