Job Title: Area Supervisor

•  Strong problem-solving, and organizational skills.
•  Excellent communication and customer service abilities.
•  Ability to multitask and work under pressure.
• Problem-solving and decision-making capabilities.
•  Knowledge of industry best practices and regulations.
•  Proficiency in time management and organization.
• Knowledge of safety regulations and compliance requirements.
• • Ability to work flexible hours, including weekends and holidays.

Job Summary

The Supervisor is responsible for overseeing daily operations, ensuring efficient workflow, maintaining high standards of quality and productivity, and fostering teamwork among employees. They play a key role in problem-solving, performance management, and operational efficiency while ensuring adherence to company policies and procedures.

Key Responsibilities

1. Safety & Compliance

• Ensure all safety and hygiene regulations are followed as per local laws and

company policies.

• Conduct routine inspections of play equipment and report any damages or hazards.

• Train staff on emergency procedures and first-aid protocols.

2. Staff Supervision & Performance Management

• Assign tasks and monitor staff performance, ensuring all employees follow safety

guidelines.

• Conduct regular team meetings and training sessions to enhance service quality.

• Address employee concerns and maintain a positive team environment.

3. Customer Service & Experience

• Ensure all visitors receive a warm welcome and excellent customer service.

• Address customer inquiries, feedback, and complaints professionally and

efficiently.

• Organize events and activities to enhance the customer experience.

4. Cleanliness & Hygiene

• Maintain high hygiene standards in play areas, restrooms, and common spaces.

• Implement cleaning schedules and ensure proper sanitization of play equipment.

5. Conflict Resolution & Problem-Solving

• Handle disputes or conflicts among children, parents, or staff effectively.

• Mediate any concerns between employees and escalate issues if necessary.

6. Operational Efficiency & Time Management

• Ensure smooth operations, including staff rotations and activity scheduling.

• Monitor inventory for play area supplies and coordinate with vendors when needed.

• Oversee cash handling and daily reports, if applicable.

7. Event Planning & Engagement

• Plan and execute birthday parties, themed events, and special activities for

children.

• Work with the marketing team to promote events and activities.

8. Maintenance

• Conduct routine maintenance of play equipment and facilities.

• Ensure compliance with safety regulations.

• Respond to repair requests and fix issues promptly.

• Maintain maintenance records and schedules.

• Work with vendors for major repairs and equipment upgrades.

9. HR & Administration.

• Handle onboarding, and training.

• Manage payroll processing.

• Maintain employee records and ensure compliance with Oman Labor Law.

• Address employee grievances and workplace issues.

• Manage office facilities and supplies.

• Oversee procurement and vendor management.

• Maintain administrative records and documentation.

• Support internal departments with administrative needs.

• Ensure compliance with company policies and regulations

10. Manage budgets, inventory, and procurement processes:

·       Monitor financial performance.

·       control operational costs.

·       Oversee purchasing and stock levels.