Job Title: Onsite Technical Support Engineer

Muscat

Oman

Bachelor’s Degree in computer science or similar

2 or more years of working experience in Technical Support/NOC

Hands-on experience with SQL and/or Postgres databases. Hands-on Linux & Networking experience is required. Capable of understanding the technical aspects of complex systems. Fluent in English

Omani

Day to day monitoring of the system, network, application, and service alerts and provide first and second level of support. Take ownership of customer issues reported and seeing problems through to resolution within SLA target times. Work on a stand-by basis outside of standard working hours to cooperate with his/her counterparts when there is a need to deal with a system outage or system degradation. Record of all incidents and alerts into an incident log based on defined standards. Act as a Channel VAS local Single-Point-of-Contact for Operations-related matters and seek to accelerate progress of such matters. Work with customer’s and/or Channel VAS internal technical teams to evaluate and solve technical problems and reduce duration of customer impact and/or loss of services during major incidents and outages.

20-Sep-2022