Join our Carmona team as a Techn Support Associate | Wireless & Broadband Services

Responsibilities

• Provide technical assistance and support for incoming queries via phone, email, and chat.
• Troubleshoot hardware and software issues, guiding customers through step-by-step solutions.
• Document customer interactions and solutions in the ticketing system.
• Collaborate with engineering teams to resolve complex problems.
• Enhance customer satisfaction by delivering timely and effective support.

Qualifications and Requirements

• Educational Qualifications: High School diploma or equivalent required.
• Experience Level: Less than 1 year of experience in customer service or technical support preferred.
• Skills and Competencies: Proficient in English communication, strong customer service skills, and excellent problem-solving abilities.
• Responsibilities and Duties: Assist customers with technical issues, provide product information, and resolve...