Job Description
Job Description
-Handle inbound customer inquiries related to the online video sharing platform
-Assist users with account concerns such as login issues, password reset, and profile management
-Provide support for video uploads, streaming problems, and basic troubleshooting
-Address billing, subscription, and payment-related concerns
-Review and escalate reported content that violates platform policies
-Guide users on community guidelines and platform features
-Ensure accurate documentation of customer interactions in the system
-Deliver excellent customer service while meeting quality and performance metrics
-Follow company policies, procedures, and data privacy standards
Qualifications
-College Graduate with or without BPO Experience (Fresher)
-Completed at least 2 years in college with no back subjects (At least 6 months sales experience)
-Amenable to work onsite either...
-Handle inbound customer inquiries related to the online video sharing platform
-Assist users with account concerns such as login issues, password reset, and profile management
-Provide support for video uploads, streaming problems, and basic troubleshooting
-Address billing, subscription, and payment-related concerns
-Review and escalate reported content that violates platform policies
-Guide users on community guidelines and platform features
-Ensure accurate documentation of customer interactions in the system
-Deliver excellent customer service while meeting quality and performance metrics
-Follow company policies, procedures, and data privacy standards
Qualifications
-College Graduate with or without BPO Experience (Fresher)
-Completed at least 2 years in college with no back subjects (At least 6 months sales experience)
-Amenable to work onsite either...
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