Job Description
Journey Mapping
This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.
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This position will be focused on managing multiple Experience Enablement Mapping projects which are a part of (a workstream of) larger Customer Success driven programs. Each individual Experience Enablement mapping project will require the person in this position to engage with both the associated Customer Success Program Manager as well as with stakeholders from various delivery teams (Customer Success, Support, etc.) across HPE. The first milestone of each Experience Enablement mapping project is to arrive at a finalized Experience Enablement phase map for one or more of the phases of the end-to-end Customer Enablement Experience for a particular HPE offering. The second milestone will be to identify the capabilities (user stories) which need to be enabled and the documentation deliverables that will need to be produced so that the applicable delivery te...
This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.
**_
This position will be focused on managing multiple Experience Enablement Mapping projects which are a part of (a workstream of) larger Customer Success driven programs. Each individual Experience Enablement mapping project will require the person in this position to engage with both the associated Customer Success Program Manager as well as with stakeholders from various delivery teams (Customer Success, Support, etc.) across HPE. The first milestone of each Experience Enablement mapping project is to arrive at a finalized Experience Enablement phase map for one or more of the phases of the end-to-end Customer Enablement Experience for a particular HPE offering. The second milestone will be to identify the capabilities (user stories) which need to be enabled and the documentation deliverables that will need to be produced so that the applicable delivery te...
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