Jr. Application Support Analyst

As a Jr. Application Support Analyst, you will be responsible for ensuring the smooth and efficient operation of our applications. This role involves managing the full life cycle of support tickets, from timely client response to coordinating with the development team for bug fixes. You will act as the custodian of all support documentation, analyze recurring issues to identify trends, and propose suggestions for system improvements to senior management.

Roles and Responsibilities

• Understand the root cause of application issues in coordination with internal QA, design, content, and development teams.
• Ensure a timely response and updates to client support tickets via email.
• Classify change requests according to business guidelines and service-level agreements (SLAs).
• Communicate and ...