Jr. Network Security Engineer

Provides administration for systems and cloud computer networks. Responsible for delivering a great customer experience. Serves as an escalation point to provide technical support to customers over chat, phone, and via support tickets. Responsible for responding to the Rackspace global support ticket queues and completing first-line resolution to issues in scope. Expected to follow the process, display good judgment in decisions and create and maintain customer loyalty by going above and beyond the customer’s expectation. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
**Experience**
- Required
- 1-2 years of technical customer support experience OR education/certification to a level of proficiency to perform the role duties Or 2 years
- Preferred technical customer support experience in a client-centric ticket queue environment
**Key Responsibilities**:
- Resolve or escalate level-appropr...