Jr. Operations Team Leader

Overview

The Jr Operations Team Leader is responsible for monitoring the operation as a whole, ensuring it flows and is organized in the best way possible.

Essential Functions

• The operations leaders attend to and follow up on the analysts' tasks to avoid impacting or diminishing the client impact regarding changes or additional demands.
• They are responsible for monitoring the operation as a whole, ensuring it flows and is organized in the best way possible.
• Ensure analysts perform at their best and review any problems or delays on their part.
• Report to the coordinator and manager any item that may affect the operation.
• Continuously analyze the best way to solve various problems related or not to the operation itself.
• Communicate clearly and consistently, aiming for transparent internal and external information.
• Maintain a daily activity plan to prioritize tasks effectively.
• Maintain fluid...