Jr. Technical Care Specialist

## Your responsibilities* Collaborates effectively in diverse environments, applying best practices and business insights to enhance products or services.* Applies advanced analytical thinking to resolve complex or non-routine issues with innovative approaches.* Provides expert-level system troubleshooting, including system-level tracing, debugging, and log analysis.* Identifies, reproduces, and characterizes defects, working closely with R&D teams to implement fixes.* Engages directly with customers on complex cases, offering solutions and workarounds as needed.* Ensures service level agreement (SLA) targets are consistently met.* Fulfills responsibilities in critical outage scenarios, ensuring rapid recovery as per emergency protocols.* Authors, reviews, and approves knowledge articles, while also mentoring others in content creation.## Your skills and experience**You have:*** Solid understanding of virtualization and networking technologies including VMware, OpenStack, Containers, E...