Junior Amazon Connect Solutions Associate

Select how often (in days) to receive an alert:

Junior Amazon Connect Solutions Associate

We are seeking a motivated fresh graduate or entry-level professional to join our team implementing Amazon Connect cloud contact center solutions. This role involves working closely with customers and internal teams to design, configure, and deploy contact center and AI-powered solutions, including conversational IVRs, real-time analytics, and generative AI capabilities.

Key Responsibilities:

• Learn and assist in configuring Amazon Connect contact flows, routing profiles, and AI features such as sentiment analysis and call summarization.
• Work with senior engineers and project managers to implement solutions tailored to customer requirements.
• Support integration efforts with CRMs (e.g., Salesforce) or other business systems.
• Help test, troubleshoot, and document deployments.
• Communicate effectively with cus...