Junior Amazon Connect Solutions Associate

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Junior Amazon Connect Solutions Associate

We are seeking a motivated fresh graduate or entry-level professional to join our team implementing Amazon Connect cloud contact center solutions . This role involves working closely with customers and internal teams to design, configure, and deploy contact center and AI-powered solutions, including conversational IVRs, real-time analytics, and generative AI capabilities.

Key Responsibilities:

• Learn and assist in configuring Amazon Connect contact flows, routing profiles, and AI features such as sentiment analysis and call summarization
• Work with senior engineers and project managers to implement solutions tailored to customer requirements
• Support integration efforts with CRMs (e.g., Salesforce) or other business systems
• Help test, troubleshoot, and document deployments
• Communicate effectiv...