Job Description

Industry & Sector: IT Services and Managed Service Provider (MSP) serving enterprise customers with on-site infrastructure, application support, and service delivery. The role sits within the IT service management and project delivery function focused on operational stability, SLA adherence, and coordinated deployments.

Primary job title: IT Project Coordinator

Role & Responsibilities

  • Coordinate day-to-day IT service delivery and on-site project activities—manage schedules, resource allocation, and SLA tracking for enterprise clients.
  • Own incident, problem, and change coordination: triage tickets, route to appropriate resolver groups, monitor progress, and escalate to meet SLA targets using ServiceNow/Jira.
  • Maintain project plans and status reporting in Microsoft Project/Excel; capture milestones, risks, dependencies, and produce concise executive summaries for stakeholders.
  • Facilitate cross-fu...

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