Junior Call Center Representative

About the Role:

We are hiring international call handlers to own end-to-end cold calling and appointment setting for our practices. This role plays a vital part in the patient's journey, serving as the first point of contact for both NHS and private patients, and supporting the smooth daily operation of the clinic or dental practice.

• Salary Range: 2.5LPA - 4LPA

Key Responsibilities:

1.Outbound Calls

• Call patients to schedule, confirm, or follow up on appointments.
• Reach out to patients for overdue check-ups, recalls, and treatment follow-ups.
• Contact patients for rescheduling due to diary changes or clinician unavailability.
• Make outbound marketing or referral follow-up calls as required.

2. Appointment Booking

• Accurately book appointments for both NHS and private patients using practice management...