Junior Coordinator - Member Experience

I. MAJOR RESPONSIBILITIES AND DUTIES

• Manages all inquiries and reservations for hotel rooms, F&B, spa, entertainment, transportation, and external arrangements from casino guests, Gaming Promoter Relations, Premium Marketing hosts, and junkets through phone calls, emails, and non-voice channels like Viber.

• Supports Promotions and Events campaigns by handling inbound inquiries and conducting outbound telemarketing offers.

II. JOB SPECIFICATIONS

Educational Requirement

• A minimum of a high school diploma is required.

• A university or college diploma in Hospitality, Marketing, or Business Administration is preferred.

Experience Requirement

• Previous experience in a call center or hotel reservations is an advantage.

Skills and Attributes

• Strong presentation and communication skills.

• Exce...