Junior Coordinator

About the Role:
Hello everyone

We are seeking a Junior Coordinator with strong English skills, enthusiasm for delivering excellent service, and the ability to thrive in a fast-paced, dynamic environment. This role is essential to supporting our coordination team, ensuring smooth operations for patients, families, and caregivers.

Responsibilities:

• Answer incoming calls and resolve them professionally.
• Manage caregiver schedules, case assignments, and visit confirmations.
• Support caregiver education and communicate effectively with patients, families, and staff.
• Maintain accurate documentation and records using HHA Exchange, Salesforce, and Microsoft tools.
• Escalate urgent matters to senior coordinators or management.
• Ensure proper communication of changes or messages to the correct departments.
• Provide coverage for cases as requested during staff absences.
• Safeguard confidentiality of all pati...