Junior Customer Program Manager

Summary

The Junior Customer Program Manager is responsible for the commercial success and operational delivery of assigned accounts. Leading a multi-functional Customer Focus Team (CFT), you will serve as the primary bridge between the client and the internal organization, ensuring all products and services meet client expectations while maintaining financial health.

Key Responsibilities

1. Account & Commercial Management

• Profitability: Own the financial performance of the program, ensuring revenue targets are met and costs are controlled according to quotes and contracts.
• Contract Compliance: Ensure strict adherence to the Statement of Work (SOW) and document any additional agreements outside the original contract.
• Financial Control: Manage Accounts Receivable (AR) troubleshooting, approve standard cost changes, update sales prices, and claim raw material premiums or Purchase Price Variance (...